WARRANTY
Note: The following warranty terms are for purchases made through official SANSI
Sales channels only (SANSI, Amazon, and Newegg). If you purchased through other channels or a third-party
retailer, please contact them directly.
Customer satisfaction is our top priority. Although we rigorously enforce high quality standards through
multiple testing phases, mistakes and defects do occasionally occur. If you need any assistance, please do not
hesitate to contact us (on the right) and we’ll get back to you within three business days.
Unconditional 30-Day Refund or
Replacement
Unsatisfied with your new SANSI product for any reason? Submit a claim within 30
days of purchase to receive a replacement or full refund.
5-year warranty ( US & Canada
only )
All SANSI products include a full 5-year warranty ( US & Canada only ). If you
encounter any quality issues during this period, feel free to contact us by service@sansiled.com.
Free Lifetime Technical
Support
If you have any problem in getting your SANSI product to work properly? Just
contact us via service@sansiled.com. Our technical support team is always here to help!
Warranty Limitations
Please note that the following actions will void the conditions of your SANSI
warranty.
- Improper maintenance
- Improper use or installation
- Aftermarket modification
- Ownership period exceeding 5 years
SHIPPING FAQ
Where do you ship?
We currently ship to street addresses in the United States.
How long will it take for
my order to arrive?
It takes 2 working days by Express shipping after you place an order and we
complete shipment. For Standard shipping, most orders will arrive 3-5 working days after shipment is
completed.
We are not liable to any shipping delays, nor loss of any kind caused by unforeseen and uncontrollable
circumstances, such as unreachable recipients, invalid addresses, weather conditions that affect delivery,
customs clearance delays and so on. In these situations, SANSI will try our best to notify customers of the
delay, and if possible, make new delivery/collection arrangements with an estimated delivery date.
What if the package was delivered
to the wrong person?
Please contact our delivery partners or SANSI Customer Support to get assistance.
How do I contact SANSI if I have
any questions?
For customer support, please email us via service@sansiled.com
FAQ
How many items can I buy in one
order?
There is no limitation per order in normal circumstances. Specific limitation will
be applied for certain products.
Do I need to pay immediately
after the order is placed?
After your order is placed, please make payment within the period indicated on the
payment page, otherwise the order will be canceled.
CUSTOMER SERVICE
Please get in touch about any issues you’re having, and we’ll try our best to
respond with 24 hours.
